Terms of Service

1. General Terms:
  1. before 15 days the hosting expires, we will send you an email message asking you to renewal your hosting plan as soon as possible.
  2. If product has free migration then free migration can be done with same platform like cpanel to cpanel, plesk to plesk. We don't provide free migration on differnt panel based service example, plesk to cpanel.
Service duration and cancellation:
  1. The period of cancellation can be immediately or at the end of the billing period. A cancellation can only be done via the secure client area.
  2. We are entitled to terminate the contractual relationship for good cause without notice or if customer ignores warnings about infringement of the requirements of section Another important reason that can result in blocking or termination without a notice may be that the customer uses content which affects the performance or the safety of the server node.
  3. We reserve the right to terminate services at any point after customer invoice is overdue or payment is reversed, and we will not be responsible for any data loss due to termination.
  4. If your account suspended for more than 20 days, we will consider as no action taken from your end. Ultimate result, our automated system will terminate account without notice.
License Policy:
  1. License that purchased from LancerHub will not iligible for refund.
  2. We do provide license, since it's an third party application. We can only help you for license related issues, Any application level issue can't be illigible for support.
  3. User can't able claim refund, if issue is not with licensing.
Refund Policy:

We provide a 30 Days credit back guarantee (5 Day refund Policy) on all Web Hosting packages with the following conditions:

  1. Refunds are sent within 31 days of receiving the refund request.
  2. Existing product upgrade or downgrade will not be refunded, user will be responsible for the acction.
LancerHub Backups & Recovery
  1. Free Backup is complimentory service. We don't charge for it, and data backup is fully automated. We can only able to provide your data if backup available onto our storage server.
  2. Accounts larger than 5GB or 50,000 inodes WILL NOT be included in backups.
  3. As Backup is complimentory, rules are vary server to server. Let's say, In India bandwidth cost is extremely high. Due to this, we are not able to offer you free backup (Reality, 1 Backup server cost us around $240 per month. Hopefully it clear that we are trying our hardest level to deliver you quality.).
  4. LancerHub is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on LancerHub's servers.
  5. Backup rotation time is weekly and We take max 3 retaintion of backup.
  6. We will not be responsible for your backup if you come in future for renewal after hosting expired, You agree to take full responsibility for this.
What do "free disk space, data transfer, and email storage" mean?

It's pretty straightforward: Customers who use LancerHub can obtain free disk space, data transfer, and email storage if they use their services consistently with these paragraphs.

What is appropriate usage?

LancerHub is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses. LancerHub is a shared web hosting service, which means that a number of customers' web sites and other email or storage services are hosted from the same server. LancerHub uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers' sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.

Disk space:

If you use your services consistently with the Terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers' sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate.

Data transfer:

In most cases, if you use our services consistently with the Terms of Service and these paragraphs, visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, our server processing power, server memory, or abuse controls could limit downloads from your site. You can also upload as much as content as you like each month, subject only to the Terms of Service and the rules that control how fast your site can grow (see above).

Email storage:

You do not have to worry about hitting a storage limit if you use our services consistently with the Terms of Service and these paragraphs. LancerHub will increase your space along with your appropriate small business needs, but our abuse controls may impact the rate of growth or your folder size, and there may be a short delay while we assess your usage. In some cases, creating additional folders or subfolders will help ensure that the system works well for everyone.

ACCEPTABLE USE POLICY & TERMS OF SERVICE

The following is the entire Acceptable User Policy ("AUP") agreement between LancerHub ("LancerHub ") and the personal or corporate account holder ("YOU/YOUR/Customer"). LancerHub provides World Wide Web Hosting, Marketing, and Development. LancerHub has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. LancerHub general policy is to act as a provider of Internet presence. LancerHub reserves the rights to suspend or cancel a customer's access to any or all services provided by LancerHub when we decide that the account has been inappropriately used.

SERVER ABUSE

Any attempt to undermine or cause harm to a server or customer of LancerHub is strictly prohibited. LancerHub will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to LancerHub, will result in action against YOU. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack. IMPORTANT NOTE - LancerHub has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below. YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by LancerHub to be unacceptable use of our services including abuse of server resources. WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS - All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR web-based applications and scripts on a regular basis to ensure their security and orderliness.

Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18-years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

STORAGE SPACE ABUSE

LancerHub will not tolerate any form of storage space abuse. At least 90% of YOUR web pages ("HTML") must be 'linked' with files (GIF, JPEG, etc.) stored on LancerHub servers. Website that are found to contain either/or no HTML documents, a large number of unlinked files are subject to files deletion or account cancelation at the discretion of LancerHub Management ("MANAGEMENT"), with or without prior notice. If YOU do not qualify for the free service, disk space will go unmonitored until YOU reach the amount allocated to YOUR specific web hosting plan ("PLAN"). Thereafter, normal website data storage costs $0.20/1MB/month will be billed to YOUR account. If you want to pre-pay for disk space overages, you will be billed $0.10/1MB/month. YOU will have 3 days to pay for your overages. Failure to do so will result in YOUR website being disabled within 3 days of YOUR first notice. This does not apply to co-location clients. Co-location clients will be billed for the overages based on switch reports. Co-location clients must pay for the overages IMMEDIATELY once billing or LancerHub has the sole decision to deactivate any and all servers. LancerHub will be the sole arbiter as to what constitutes a violation of this provision.

BANDWIDTH ABUSE

The intention of LancerHub is to provide a large bandwidth to transfer web documents, and not an offsite storage area for electronic files. If YOU violate this condition, YOU will be notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being billed for the overages. If YOU do not qualify for the free service, traffic will go unmonitored until YOU reach the amount of quota allocated to YOUR specific PLAN. Thereafter, normal data transfer cost of $10.00/1GB/month will be billed to YOUR account. If YOU want to pre-pay for bandwidth overages, YOU will be billed $5.00/1GB/month. YOU will have 3 days to pay for your overages. Failure to do so will result in YOUR website being disabled within 3 days of YOUR first notice. This does not apply to co-location clients. Co-location clients will be billed for the overages based on switch reports. Co-location clients must pay for the overages IMMEDIATELY once billing or LancerHub has the sole decision to deactivate any and all servers. LancerHub will be the sole arbiter as to what constitutes a violation of this provision.

UNSOLICITED EMAIL & SPAMMING

Unsolicited commercial advertisements ("SPAM") are not allowed in e-mail, and will likely result in account cancelation. LancerHub takes a zero-tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, we will charge YOU up to $25 per unsolicited email message sent and delete YOUR account with any prior notice. The following activities are not allowed: SPAM, which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers - any domain sending stealth spam will be terminated without warning and without refund.

NOTE - If YOU use the services of another provider to promote a website hosted by or through LancerHub ("spamvertising"), then the provisions of the above policy shall apply as if the SPAM were sent through our servers.

SMTP MAIL SERVER ABUSE

We do not allow YOU to send outbound mail to more than 20 recipients at any one given time and/or more than 1,000 pieces of e-mail per day from our hosting account with a maximum filesize of 20MB per email message. If YOU violate LancerHub policies persistently in email activities, YOUR account will be suspended and deleted.

STATIC & DYNAMIC CONTENT CACHING

YOU expressly (i) grant to LancerHub a license to cache the entirety of YOUR website, including content supplied by third parties, hosted by LancerHub under this Agreement and (ii) agree that such caching is not an infringement of any of YOUR intellectual property rights or any third party's intellectual property rights.

LAWFUL PURPOSE

LancerHub reserves the right to refuse service to anyone. YOU may only use LancerHub server for lawful purposes and our services may not be used for illegal purposes or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. If anything is not legal in the United States of America, it is not permitted to reside on our servers. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes but not limiting material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: "Pirated Warez", OGG, AVI, MPEG, ISO, "Hacker programs or archives", "Copyrighted Digital Movie Copies (DIVX)" and "Unlicensed MP3". The designation of any materials as such described above is left entirely to the discretion of LancerHub management.

If illegal content or usage is found, the account will be suspended and/or terminated. YOU agree that LancerHub may disclose any and all YOUR information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification. Regardless of the place of signing this agreement, YOU agree that for purposes of venue this contract is entered in Fremont, California, and any dispute will be litigated or arbitrated in Fremont, California. Defendants further waive all objections to venue and acknowledge that venue in any such litigation will be held in Fremont courts. IN NO EVENT SHALL LancerHub's MAXIMUM LIABILITY EXCEED FIVE HUNDRED ($500.00) DOLLARS.

INDEMNIFICATION

YOU AGREE THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD LancerHub HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST LancerHub, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY YOU, YOUR AGENTS, EMPLOYEES OR ASSIGNS. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS LancerHub AGAINST LIABILITIES ARISING OUT OF: (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH LancerHub'S SERVER. (2) ANY MATERIAL SUPPLIED BY THE CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY (3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM LancerHub'S SERVER.

DISCLAIMER

LancerHub WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. LancerHub MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. LancerHub DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY LancerHub AND ITS EMPLOYEES. LancerHub RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME. ALL SUB-NETWORKS, FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT CANCELATION.

PRIVACY STATEMENT

LancerHub follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully.